ABOUT US
Because I run my business completely on my own (without an assistant or receptionist!), I truly appreciate you taking a few minutes to read through the information below - it helps keep things running smoothly and allows me to spend more time behind the chair. Thank you so much for your understanding and support! 🫶🏻 ⸻ FOREVER FOOD DRIVE - WIN A FREE HAIRCUT! I’m running a low-key, forever food drive to benefit the Somerville Community Fridges (and local animal rescues/pet pantries). Neither of my studios are in Somerville, but it’s where I’ve called home for nearly two decades. Our community fridges are often nearly empty, with people waiting outside for donations. I can’t stand it. 😭 So, for as long as I live here… or for as long as the community fridges are open… this food drive will live on. ❤️ The goal is longevity, so I’m hoping to encourage small, consistent donations over time rather than big donations all at once. Just $5 or a couple of non-perishable items can make a real difference when we all keep showing up and donating consistently. Here’s how it works: 🥫 Bring any non-perishable food items to your appointment. 🐕 🐈⬛ I’ll also accept pet food and donate it to a local shelter/pet pantry. 🎟️ For every appointment you bring food to, you’ll get one raffle entry for a FREE haircut. ➡️ Bring food to five different appointments? That’s five different entries. ➡️ Ten appointments? Ten entries. Keep ’em coming. ‼️ SHIT! You forgot to bring non-perishables but still want to be entered into the raffle? I got you! Just send $5 to me on Venmo (@torriedwyer) with the caption FOOD DRIVE, and I’ll use those funds to do grocery runs. Do this at every appointment for a new entry! ALSO: This option is open to anyone! If you’re not my client but want to participate, please leave your name + phone number in the Venmo note as well so I can contact you if you win. (My Venmo is private!) I’ll draw a winner twice a year: ✨ January 1 ✨ July 1 The winner will be contacted by text. Times are so, so tough… let’s take care of each other. ❤️ *This raffle is not affiliated with Geist or Textured Petite. ⸻ BUSINESS HOURS Tuesday + Thursday: 11:30 AM - 8 PM ⸻ CONTACT You’re welcome to text/email me anytime, day or night! My business line is off outside of active business hours, and I’ll see all messages once it’s back on. Personal Business Line (please text): 508-251-9321 Email: torriedoesmyhair@gmail.com Please don’t use the ‘Contact’ button on the website, as it goes into my spam folder - email or text me directly instead. NOTE: I handle all of my own client communication. Please do not contact the studio. ⸻ MANAGING YOUR APPOINTMENT View, adjust, reschedule, or cancel via the text/email you received when you made your appointment. ‼️PLEASE SAVE THESE‼️ • Regular cancellations are only accepted via the booking site - not by text, email, or social media. • If you cancel after the online window closes, text me. Late-cancellation fees apply. • All changes must be made at least *48 hours* in advance or you’ll be charged for the full reserved time. ⸻ BOOKING My time is reserved exclusively for you. My online schedule shows my availability for the next 90 days. • I do not guarantee appointments booked more than 90 days in advance. RETURN CLIENTS: A form will be attached to your booking request. Please take a moment to look it over before your appointment. NEW CLIENTS: Upon submitting your appointment request, you’ll be prompted to complete my haircut consultation form. Please complete it immediately, or your appointment request will be declined. You’re welcome to submit a new request when you have time to complete the form. ⸻ WAITLIST Spots open up frequently, and you’ll be notified automatically. • To add yourself, select the service(s) you’d like, then tap the “Join Waitlist” button at the bottom of page. NOTE: If you’re able to book an appointment from my waitlist, please remember to cancel any other appointments you no longer need, so that space can be made available for other clients. ⸻ TIME ADJUSTMENTS Appointments may shift up to 30 minutes later to help optimize scheduling. You’ll receive an automated update if any changes are made. ⸻ IN A RUSH? Anyone who knows me knows I am never, ever running early. So if you need to be out by a certain time, give me a heads-up BEFORE we start! I do need [at least] most of the appointment time, but I will move faster if we skip the yapping. NOTE: My schedule is heavily influenced by the flow of the day, so I recommend leaving some flexibility between commitments. ⸻ QUIET APPOINTMENTS Need some quiet time? Just let me know! I want your appointment to be what you need. ⸻ PARKING We have a pretty large, FREE parking lot directly across from the front of the salon, and there’s also a good amount of street parking available! ⸻ TRAIN We’re diagonally across from the Green Street stop on the Orange Line. ⸻ PAYMENT I love cash, but may not always have change, so please bring exact cash if needed. I also accept Apple Pay and card. Gratuity not accepted. ⸻ STUDIO ETIQUETTE • Phones: Please silence your phone. • Children, friends, etc.: Please arrive alone unless you are accompanied by your own parent, guardian, or caretaker. If you arrive with someone who does not have an appointment, we will be unable to honor your appointment, and the full cost of the scheduled service(s) will still apply. • Animals: Only trained service animals allowed (per state board regulations). • WiFi: Available if you’d like to work while your color is processing. ⸻ HAIRCUT / COLOR ADJUSTMENTS I want you to love your hair! Text or email me within 7 DAYS for a complimentary adjustment if needed. • Adjustments do not apply to changes of mind after a consultation or to clients who may choose to leave the salon with wet hair. • No monetary refunds. ⸻ ‼️If you’d like to come to Geist and book with one of my coworkers, you can do so through Geist’s own GlossGenius page. ⸻ ‼️If you would like to see me in Westboro, bookings can be made through the Textured Petite website. ⸻ ‼️GEIST AND TEXTURED PETITE ARE NOT AFFILIATED. ⸻ IG: @torriedoesmyhair
CANCELLATION POLICY
PLEASE SAVE APPT EMAIL SO YOU CAN MAKE ADJUSTMENTS. Appt reminders are sent 2 wks prior; confirmations begin 72 hrs prior. Please confirm, adjust, reschedule, or cancel ASAP. Please look over attached forms before your appt. Adjust, reschedule, or cancel online unless within 48 hrs. <48 hrs: please text me. Full policy + FAQs on GlossGenius. ⸻ ⸻ ⸻ ⸻ ⸻ ADJUSTING, RESCHEDULING, OR CANCELING My time is reserved exclusively for you, and last-minute changes often make it impossible to rebook that time. Because of this, and to protect my livelihood, I’m unable to financially absorb last-minute adjustments, reschedules, or cancellations within 48 hours of your appointment for any reason. This includes removing a service from your appointment (for example, if you no longer want the haircut you booked but still want the color). To adjust, reschedule, or cancel, click the link in your confirmation email or text and select “Manage My Appointment.” PLEASE NOTE: All adjustments, reschedules, and cancellations must be made online, unless you are within 48 hours of your appointment. Within 48 hours, you are required to TEXT me at 508-251-9321. ⸻ WAITLIST EXCEPTION If you cancel within 48 hours of your appointment and I’m able to fill your spot from my waitlist, you’ll be refunded for the portion I’m able to fill. PLEASE NOTE: Last minute cancellations can be extremely hard to fill. ⸻ CONFIRMATIONS To confirm your appointment, click the link in your email or text reminder and select “Manage My Appointment” and then select “Confirm.” PLEASE NOTE: You’ll receive a reminder about your upcoming appointment 2 weeks beforehand, and confirmations begin 72 hours beforehand. Please confirm, adjust, reschedule, or cancel your appointment as soon as possible. Your appointment may be released if you do not confirm at least 24 hours in advance. A 100% cancellation fee will apply. By booking your appointment, you acknowledge that you have read and agreed to all policies listed on my GlossGenius page. ⸻ CREDIT CARD POLICY A valid credit card must remain on file. My system is secure, encrypting your details. ⸻ LATE POLICY Arriving 5–15 minutes late may result in a partial or full cancellation of your service, still requiring full payment. Please plan for traffic, train delays, and parking. ⸻ BOOKING AGREEMENT By booking, you acknowledge all FAQs in the “About” section of my website and accept all of my policies, which are both separate from Geist Hair Studio’s. Unpaid missed appointments will block future bookings at both Geist and Textured Petite. Thank you for understanding and respecting my policies, my work, and my time! ⸻ Personal Business Line (please text): 508-251-9321 Email: torriedoesmyhair@gmail.com IG: @torriedoesmyhair